Shipping policy
All orders are processed within 1–3 business days.
Once your order has shipped, you will receive a confirmation email with tracking information.
Domestic Shipping (United States)
We offer complimentary standard shipping on all U.S. orders.
- Estimated delivery: 2–5 business days after shipment
- Carriers: UPS or USPS
Please note that delivery times may vary depending on your location.
International Shipping
We offer flat rate international shipping at checkout.
- Estimated delivery: 3–7 business days after shipment (via DHL Express or similar carriers)
International orders may be subject to:
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customs duties
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import taxes
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additional fees imposed by the destination country
These charges are the responsibility of the customer.
Order Processing
Orders are processed Monday through Friday, excluding holidays.
Orders placed after business hours or on weekends will be processed the following business day.
Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.
Shipping Delays
While we aim to meet all estimated delivery times, delays may occur due to:
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carrier issues
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customs processing
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high order volume
Extraño is not responsible for delays once a package has been handed to the carrier.
Incorrect Shipping Information
Please ensure all shipping details are correct at checkout.
Extraño is not responsible for:
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lost or delayed packages due to incorrect addresses
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orders marked as delivered by the carrier
Lost or Stolen Packages
If your package is lost in transit, please contact us at:
We will work with the carrier to resolve the issue where possible.
Questions
For any shipping-related inquiries, please contact: